Terms & Conditions of Trade

A Crown Roast Spit Hire and Catering Centre Pty Ltd (trading as Crown Catering & Event Solutions) will submit a written quotation which the person hiring the equipment or booking catering services (the "customer") shall accept in writing. The absence of such written quotation or acceptance however shall not invalidate the Contract, and all the work quoted for and undertaken by, or goods hired as Crown Catering & Event Solutions shall be subject to these terms and conditions of hire and the customer by authorising or allowing work to proceed or goods to be delivered is deemed to have confirmed the Contract and to have accepted these terms and conditions of trade. The Customer will signify acceptance of these Terms and Conditions of Trade when any payment is made including deposits

1. Catering
2. Event and Party Hire
3. Payment terms
4. Customer’s responsibilities

1) Catering Terms and Conditions
 

• Extra guests turn up at function and/or guests arrive at function after buffet has been served.
• Guests come back for seconds or thirds before everyone has eaten. The customer is responsible for controlling and monitoring the order that guests are served at the buffet.
• Late arriving guests or buffet is delayed for any reason by customer.
• Do-it-yourself and Hot Box Delivery. Crown Catering & Event Solutions goes to extraordinary lengths to make sure your food is well presented and accounted for. It is the customer's responsibility to check that all food is present when we have been asked to deliver food or when customers wish to cook it themselves. No claims after food has been delivered.
• Customer must inform chef of any problems or concerns during the function to give the chef an opportunity to fix the problem and/or explain the circumstances. Chefs are trained to pace the service of the food.
• Customer has hired less that the recommended number of Crown Catering & Event Solutions staff to serve food. See staff number recommendations below:

Recommended No. of Staff

2) Event and Party Hire Terms and Conditions

Use of equipment
The customer shall check as soon as practicable the quantity of all hired items against the invoice and that the equipment has been installed to the customer’s satisfaction. Should any discrepancy exist, the customer must advise Crown Catering & Event Solutions immediately on 1300 66 44 67. Advice after the function will not be considered as advice of any discrepancy.

Damage to hire equipment during use or transportation by the customer is the responsibility of the customer. If at any time during the hire period the customer considers the equipment to be faulty, it is the customer’s responsibility to contact Crown Catering & Event Solutions in the first instance to report the problem. Failure to do so, or advice after use, will call the customer to be responsible for all hire charges. Crown Catering & Event Solutions reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of the customer. On no account should the customer attempt to repair the equipment without prior consent of Crown Catering & Event Solutions. Call out charges based on time taken will be charged to the customer relative to the time of day, if equipment is proven to be satisfactory by Crown Catering & Events and not faulty as claimed by the customer.  In no event shall Crown Catering & Event Solutions be responsible for any expenditure, damages or consequential loss incurred by the customer, invitees, agents or assigns arising out of any failure of the equipment whether caused by fair wear and tear or negligence on the part of Crown Catering or for any reason whatsoever. Crown Catering & Event Solutions shall on completion of the hire period, ensure that the equipment is stacked as it was received and packed securing in all the boxes, crates and containers in which the equipment was received. Extra charges apply if equipment required re-packing by Crown Catering & Event Solutions’ staff prior to transportation. Any equipment broken during transportation due to the customer being negligent in re-packing will be charged at full replacement value.

All Equipment supplied on hire is the property of Crown Catering & Event Solutions and remains so until it is returned to Crown Catering & Event Solutions. The Customer will be responsible for the Equipment until it is returned to Crown Catering & Event Solutions, and shall maintain the Equipment in good condition, reasonable wear and tear excepted. The Customer warrants that the Equipment will be returned in good working order to Crown Catering & Event Solutions. Crown Catering & Event Solutions makes no representation as to the suitability of the Equipment for a particular need or event, and it is the Customer's responsibility to make that judgment on its own behalf.

Bond
A bond will be taken based on the value of the hire to be refunded when all hire items have been returned in good condition. Catering & Event Solutions will send the customer a cheque within 7 days of the event or it can be collected by the customer. Any losses, breakages, cleaning and repair costs will be deducted from the bond. If the value of the damage or loss is greater than the bond amount, the customer will be invoiced and balance payable within 14 days of invoice date.

Alterations or adjustments to Structured  Marquees
The customer shall instruct our staff clearly as to the requirements for walls and marquee layout. All alterations to the structured marquee are to be made by Crown Catering & Event Solutions. Any alterations to the marquee by unauthorised individuals may render the structured marquee unsafe.  If any alterations are made by anyone apart from authorised representatives of Crown Catering & Event Solutions, the customer assumes all risk and Crown Catering & Event Solutions is not liable for any damages to persons or property. Also, any damage to the marquee is fully payable by the customer.

Equipment specification changes
If after commencement of hire from Crown Catering & Event Solutions, any specification changes are requested, the cost of such changes will be borne by the Customer.

Extended hire
The Customer must return all Equipment when it is due back. A continuing hire fee for all Equipment not returned to Crown Catering & Event Solutions when it is due back will be charged to the Customer, at the standard weekly rate of hire, until the Equipment has been returned to Crown Catering & Event Solutions. The Customer shall give appropriate notice in writing to Crown Catering & Event Solutions if any extension or termination of the hire is requested. No refunds will be issued for the early return of Equipment on extended hire.

Delivery
Crown Catering & Event Solutions makes no representation that Equipment will be available to meet every order. Availability of Equipment to meet each order is subject to the timing of that order. Every endeavor will be made to complete delivery within the period stated but no liability can be accepted in regard thereto. Unless otherwise stated Crown Catering & Event Solutions will not accept cancellation of an order due to late delivery, nor shall it be liable for consequential damages of any kind arising out of late delivery or non-delivery. Where it has been agreed between Crown Catering & Event Solutions and the Customer that Equipment is to be delivered to an address specified by the Customer the same shall be available to be picked up at the specified date arranged at that address on the last day of the hire period. Where the Customer has taken delivery at the premises of Crown Catering & Event Solutions all Equipment hired shall be returned to those premises by the time arranged on the last day of the hire period. In the event that the Equipment is not available to be picked up by the arranged time on the last day of hire or has not been returned to the premises of Crown Catering & Event Solutions by close of business on the last day of hire, then Crown Catering & Event Solutions must be notified immediately.

Hire Charges
All goods hired are charged whether used or not. Goods collected by customers will be charged extra if not returned on day arranged. The hire charges
published in any of Crown Catering & Event Solutions’ printed matter are for guidance of customer’s in estimating costs only and do not constitute an offer.

Conditions of Site
Crown Catering & Event Solutions’ quotation for hire charges is made on the assumption that the site on which the tents or equipment are to be erected or to which goods are to be delivered is:
(a) Flat level firm ground with easy and safe access for heavy motor transport; and
(b) Has no drainpipes, cables or other services buried beneath the surface or otherwise concealed.
If the said site does not comply with these requirements Crown Catering & Event Solutions may, in its absolute discretion, either rescind the contract by giving oral or written notice to the Customer or make additional hire charges. Crown Catering & Event Solutions shall not be liable to the Customer for any loss damage or expense resulting from such rescission of the contract.

Exclusion of Crown Catering & Event Solutions’ Liability For Damage To Site And Services.
Whether the said site complies with the foregoing requirements or not Crown Catering & Event Solutions shall not be under any liability to make good any damage to the site nor shall Crown Catering & Event Solutions be under any liability in respect of damage to drain pipes or cables or other services buried under the site or otherwise concealed or any consequential loss resulting from such damage unless an accurate plan showing the precise position of such drainpipes or cables or other services shall have been supplied to Crown Catering & Event Solutionswith reasonable notice prior to Crown Catering & Event Solutionsentering the site.

Misuse of equipment
Crown Catering & Event Solutions shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep Crown Catering & Event Solutions indemnified in respect thereof.

Security
The Customer is responsible for the security of the Equipment until such time as it is returned to or collected by Crown Catering & Event Solutions. In the event of the Equipment being stolen from the job site, the customer shall notify Crown Catering & Event Solutions in writing stating the full circumstances of the theft and the time the police were notified. Until Crown Catering & Event Solutions receives such notification, the hiring charges will continue. The Customer shall also indemnify Crown Catering & Event Solutions for any such loss of the Equipment at the current replacement cost of the Equipment, and must pay that cost to Crown Catering & Event Solutions on demand. The Customer must ensure that there is provided lighting, water proofing, safe power supply, public protection, covering of power lines and such facilities as might be considered necessary for the requirement of Authorities or in the interests of safety.

Access to site
The Customer shall ensure that suitable access to and egress from the site is adequate to suit the mode of delivery or pick up.

Insurance
Any insurance policies undertaken are the sole responsibility of the Customer. The Customer bears all risk in relation to the Equipment and its use until all the Equipment is safely returned to Crown Catering & Event Solutions in good condition.  Any lost, broken damaged or destroyed equipment will be charged to the customer at full replacement value.

Losses and damages
Crown Catering & Event Solutions must be notified immediately of any Equipment lost or damaged during the hire period. The Customer indemnifies Crown Catering & Event Solutions in respect of all such loss. The Customer must pay on demand to Crown Catering & Event Solutions the following amounts;
1. If the Equipment is lost or damaged beyond repair, the Customer must pay to Crown Catering & Event Solutions the current replacement cost of the Equipment;
2. If the Equipment is damaged, the Customer must pay for all repairs. This includes damage to marquees resulting from strong wind or storms. 
3. If no notice is given to Crown Catering & Event Solutions of a lost item it shall be deemed as extended hire until such item is returned, and hire fees with continue until notice is given or the Equipment is found.

No liability for indirect or consequential loss
Crown Catering & Event Solutions shall not in any event be liable for contingent, consequential, indirect, special, and punitive or any other similar damages, howsoever caused, for any damage, injury or loss, whether arising under breach of contract, negligence (commission, omission or advice), and strict liability or otherwise. All warranties by Crown Catering & Event Solutions to the Customer are excluded, to the full extent permitted by law. The liability of Crown Catering & Event Solutions resulting from a breach of any warranty unable to be excluded by law is strictly limited to the re-supply of the Equipment to the Customer or the repair of the Equipment supplied to the Customer.
It is agreed by the customer that Crown Catering & Event Solutions shall not accept any consequential costs or damages arising from the failure, delay, bad weather or malfunction of any equipment of Crown Catering & Event Solutions, hired by the customer. The customer shall take precautions to ensure alternative arrangements are made in such a situation.

Whilst the installation of marquees by Crown Catering & Event Solutions are conducted by skilled and trained staff and can absorb a fair amount of poor weather, periods of exceptional weather may cause some marquees to become loose and possibly unstable. The customer shall in these extreme situations vacate the marquee if they believe it to be unsafe. Cost of the hire in these circumstances shall be born by the customer.

Attendance
The hire charges do not include attendance by Crown Catering & Event Solutions staff except during processes of erection and dismantling.

Electrical Supply
The customer is responsible for ensuring that the venue has sufficient power supply, plug points, connectors etc for any lighting hired as well as any other
requirements they may have.

Force Majeure
While every effort will be made by Crown Catering & Event Solutions to carry out any order accepted, the full performance of it is subject to variation or cancellation by Crown Catering & Event Solutions consequent upon act of God, War, Strikes, Riots, Lock outs or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power, requisitioning, shortage of material or transport or labour or any cause beyond the control of Crown Catering & Event Solutions.

Modification of Contract
No verbal representations or arrangements are recognised by Crown Catering & Event Solutions and these terms and conditions shall only be modified by a supplementary
written contract.

Children and Safety
It is the customer’s responsibility to keep children away from any hot or potentially dangerous equipment. Crown Catering & Event Solutions can not take any responsibility for any damage to property or persons as a result of disorderly conduct or out of control children.  An adult must supervise all children using, or in the vicinity of any equipment at all times.

Electrical damage
Any damage to the equipment caused by fusion or malfunction of electrical equipment is the Customer's liability and the Customer must take adequate precautions. The Customer will be charged for any repairs required to the damaged equipment.

Cleaning
All goods are to be returned in a clean and reasonable condition, otherwise a cleaning charge of $35 per man hour will apply (min charge $35). 
Linen need not be washed but must be returned dry to avoid mildew. Mildewed linen will be charged at full replacement value.

Difficult access and waiting charges
Quoted charges are for the delivery suburb and for standard level access of 20 metres to the delivery point from the delivery vehicle.  Crown Catering & Event Solutions reserves the right to charge the customer extra for difficult access which has not been advised, quoted or known of until onsite. Difficult access is defined as time consuming factors such as long carry, many stairs, obstructions, uneven ground, narrow passage etc. Waiting time is also chargeable. These extra charges will be at the rate of $35 per man hour (inc GST) and are based on the extra time spent in completing the delivery/pick up process. These extra charges will be payable by the customer on the amended invoice.

Use of Individual Hire Items
It is a condition of hire that the customer follows all the following precautions and uses all equipment in a safe and responsible manner:

• Balloon kits. The calculation of balloon quantity for each cylinder is based on a maximum diameter of each balloon of 28cm. Waste or over inflation will cause the quantity of balloons to be less than stated. Balloons stay inflated for 8-10 hours. Do not fill balloons too long in advance of event. Balloon gas is non-toxic and non-flammable however do not inhale the gas as it may cause brain damage or death. Cylinders contain gas under high pressure and are potentially dangerous if handled roughly. Never use cylinder without the “balloon filling nozzle”. Do not transport the cylinder with the nozzle attached. Ensure the cylinder is firmly secured and is well ventilated during transport and storage. Close the cylinder valve when not in use.
• Chairs. All chairs have been designed for use as a chair only. It should be used with the weight of one person distributed over all four legs. Do not stand on the chair or use on slippery surfaces. Children must be supervised at all times.
• Tables. Do not stand on tables. Ensure all legs are locked in place when assembling tables. Ensure tables are placed on an even and stable surface. Do not store tables in unstable stacks.
• China. Glassware and Cutlery. Ensure all china and glassware is undamaged before use. Notify Crown Catering & Event Solutions of any damages upon delivery.
• Mushroom heaters. The mushroom heater is intended for heating outdoor spaces on a flat and stable surface. Adequate clearance around air openings into the combustion chamber, clearance from combustible materials, provision for accessibility and for combustion and ventilating air supply must be maintained at all times. Minimum clearance from the heater to nearby surfaces is 100cm. Children and adults should be alert to the high surface temperature of areas above the post when operating the heater. Never hang anything on the heater. Do not operate the heater unless it is fully assembled with the reflector in place. Do not spray aerosols in the vicinity of gas heaters whilst in operation.
• Blow Heaters (space heaters) The space heater is not intended for internal, domestic us and should be used in well ventilated areas. Read the instructions on the unit and become familiar with the stop/start procedures. Do not restrict the inlet or outlet of the airflow to the heather. Do not obstruct heater air flow. Do not expose to water. The fan in the heather must be turned on for the entire use of the heater. Leave the fan running for 5 minutes after the heater has been turned off. Always turn the gas cylinder off when not in use or in an emergency.
• Flooring. Flooring is the responsibility of the customer and should be kept well maintained and dry for the hire period. The customer should ensure adequate lighting to the dance area to provide safe egress and access. Careful inspection of the floor by the customer prior to and during use is important to ensure no hazardous conditions exist.  The customer should keep the floor clean at all times. The use of dance floor powders should be avoided as they may affect the surface friction and create a hazardous condition. In the event that the temporary flooring becomes uneven or unstable after commencement of the event, it is the customer’s responsibility to alert everyone to the hazard and vacate/barricade the area if appropriate.
• Cooking and Heating appliances. The customer shall ensure that all equipment being used is safe guarded against accidental contact by other persons and kept a minimum distance of 1.5 metres from any combustible material. Ensure gas appliances are used in a well ventilated area. All power leads shall be kept off the floor.
• Floor coverings. The customer shall ensure all floor coverings are laid on flat, even surfaces and do not contain trip hazards for people using the equipment.
• Lighting. All lighting must be kept dry and at sufficient height to avoid contact with users.

3) Payment Terms

a) Functions and Party Hire less than $4,000

Securing your booking
Upon booking your function, a deposit is payable within 10 days and will secure your staff, any equipment and date of function. The minimum deposit payable is $100. Crown Catering & Event Solutions reserves the right to redeploy staff and rehire equipment on this date if the deposit has not been paid after 10 days. Crown Catering & Event Solutions defines "fully paid" as cleared funds in our bank account.

Any venue hire fees (including deposits and bonds) must also be paid before they are booked by Crown Catering & Event Solutions. Crown Catering & Event Solutions will not be responsible for securing any venues until all venue hire fees have been paid.

Postponing or canceling your function
The Customer must advise Crown Catering & Event Solutions in writing at time of postponement or cancellation.

b) Events and Weddings Valued at Over $4,000

• Events
  A deposit of 20% is payable to confirm the booking. This deposit is refundable up until 6 weeks (42 days) prior to the event however an administration fee of $500 will be deducted. Upon booking your event, your Service Agreement must be signed by an authorised representative, returned and deposit paid within 10 business days to secure staff, equipment and date of function.
  
  The final balance is payable two weeks (14 days) prior to the event.  After this time, no decrease in numbers or equipment orders will be permitted.
  Numbers can be increased up until 3 days prior to the event depending on availability.
• Weddings
  A $500 deposit is required to confirm the booking. Upon booking your wedding, your Service Agreement must be signed, returned and deposit paid within 10 business days to secure staff, equipment and date of function.
   
• 30% of the invoice is payable 6 weeks (42 days) prior to the wedding.
   
• The balance of the outstanding invoice is payable two weeks (14 days) prior to the wedding. After this time, no decrease in numbers or equipment orders will be permitted. Numbers can be increased up until 3 days prior to the wedding.

Postponing or Canceling your Event or Wedding
The Customer must advise Crown Catering & Event Solutions in writing at time of postponement or cancellation.

Contracted suppliers include but are not limited to:

• Venue hire (including tall ship)
• Entertainment (including juke box, jumping castle, musicians)
• Toilet facilities
• Drinks machines
• Decoration services eg themeing, flowers, ice sculptures and specialist lighting
• Custom designed cakes
• Crowd control including fencing and security guards
• Special requests sourced from specialist suppliers
• Guest transportation (eg boats, buses, taxis and water taxis) For more information about contracted suppliers that we have hired for your function, please speak with your function manager.

4) Customer’s Responsibilities
The customer is fully responsible for the behaviour of the guests at the function and as they leave the function. Any damage or loss of equipment caused by guests to the venue will be invoiced to the customer.

"Responsible Service of Alcohol Policy" that will be supported during the course of the event. If behaviour falls outside the guidelines of this policy then the event manager, head chef or head bar person may:

• • Negotiate with the customer to agree on some other course of action to resolve the problem.
• Terminate alcohol service
• Summons the Police to remove offending guests
• Any costs associated with the early termination of the event due to behaviour endangering persons or property will be at the cost of the customer.