1) Message from the business owner
2) More information about upgrade options
3) Terms and Conditions

These terms and conditions are made available to all customers so as to protect the rights of customers and Crown Catering alike.

Guarantee of Minimum Portion Size.

If Crown Catering does not deliver what has been promised ( in terms of quantity or quality of food) we will refund customer 100% of all food costs for your function, even if only one person has missed out on food. We will also give the customer 50% off their next function. Staff fees, beverages and equipment hire will not be refunded. Guarantee only applies when customer has fully paid for function and hired the recommended number of chefs and wait staff to help serve and prepare meal. The only way we can guarantee plenty of food and that customers will not run out of food at their function is by stating exactly what we will provide as an absolute minimum.(outlined below) It is the customers responsibility to let us know ( in writing with at least 24 hours notice) if they don’t think this will be enough food for their guests. Our excellent record and good name is at stake in regards to having enough food. It is the customers responsibility to be satisfied that the minimum amount of food that Crown catering will provide is enough for all of his or her guests.

Minimum Portion Sizes. ( basic items of food )

Roast Meats ( Min.300 grams, fresh weight, no bone and fat trimmed)
Salads (Min. 250 grams excluding any dressings)
Bread rolls ( one per guest plus an extra 10 )
Roast Potato ( one per guest plus an extra 10)
Other food type and condiment quantities available upon request.

Factors that will void our 100% guarantee.

• Extra guests turn up at function.
• Guests come back for seconds or thirds before everyone has eaten.
• Late arriving guests or buffet is delayed for any reason by customer.( this will effect quality of foodstuff)
• Do-it-yourself and Hot Box Delivery. Crown Catering goes to extraordinary lengths to make sure your food is well presented and accounted for. It is the customers responsibility to check that all food is present when we have been asked to deliver food or when customers wish to cook it themselves. No claims after food has been delivered.

Fewer than expected Guests?

If fewer than expected guests turn up the chef has been trained to increase portion size to avoid waste. Meats are sliced into thicker portions and we encourage everyone to eat more. All left over food is yours to keep.

The right to substitute Food.

Crown Catering will and has only delivered the very highest quality of food. If for any reason food being prepared for you is not of this quality ( eg we discover during the cooking process that the quality of beef from supplier is not of the highest standard) we reserve the right to substitute.( roast beef for legs of lamb or pork for example) All food is prepared fresh for every function. This is the only way we can guarantee outstanding quality every single time.

Chef/Food on Time.

Although we allow an extra half hour to get to every function to cover small incidents that occur from time to time on the way to a function, Crown Catering can not be held responsible if major incidents prevent us from arriving on time( eg accident on major road). Crown Catering and chef on the day will communicate with customer as long as accurate on-the-day contact information is provided by customer.

Rubbish Removal and Clean Up.

Rubbish will be collected and left onsite unless Crown Catering has been instructed otherwise. It is the customers responsibility to check all appliances before chef leaves and to communicate with chef any special requests before he or she leaves your function.

Children and Safety.

It is the customers responsibility to keep children away from any hot or potentially dangerous equipment, including chef equipment. Crown Catering can not take any responsibility for any damage to property or persons as a result of disorderly conduct or out of control children.

Payment Terms.

Payment is due 48 hours prior to function unless by prior arrangement. Once a customer has confirmed function details( usually 7 to 10 day prior to function date) and an invoice has been created the invoice is fully payable. Although the invoice is still fully payable the customer can postpone the catering service anytime up to 48 hours before function. All staff costs will be deducted, however all party hire and food costs will still have to be paid for) Crown Catering will accept increased guest numbers only, after customer has confirmed function details and invoice created.